Terms and conditions

General conditions of use

The buyer expressly declares that he is making the purchase for purposes unrelated to his commercial or professional activity.

Supplier identification

The goods covered by these general conditions are offered for sale by Alma trend collection by Roberta Mazza with administrative and operational headquarters in via Niccolò Machiavelli 5, Sant'Antimo (NA) 80029, registered with the Chamber of Commerce, Industry, Crafts and Agriculture of NAPLES under No. T 412518484 of the business register, VAT number no. 09617691218 hereinafter referred to as "supplier",

1) Definitions

1.1 the expression "online sales contract" means the purchase and sale contract relating to the supplier's tangible movable assets, stipulated between the latter and the buyer as part of a remote sales system using telematic tools, organized by the supplier. 1.2 the expression "buyer" means the consumer, a natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out. 1.3 the expression "supplier" means the person indicated in the epigraph or the person providing information services

2) Object of the contract

2.1 with this contract, respectively, the supplier sells and the buyer purchases remotely via telematic tools (standard and/or customized costume jewelery and/or goldsmith's items produced with precious and non-precious materials) the tangible movable goods indicated and offered in sale on the website www.almatrendcollection.com
2.2 the products referred to in the previous points are illustrated on the web page: www.almatendcollection.com

3) Method of stipulation of the contract

The contract between the supplier and the buyer is concluded exclusively through the internet through the buyer's access to the address www.almatrendcollection.com, where, following the procedures indicated, the buyer will formalize the proposal for the purchase of goods the contract for the purchase of the goods referred to in points 1 and 2 of the previous article.

4) Conclusion and effectiveness of the contract

4.1 the purchase contract is concluded through the exact completion of the request form and the consent to the purchase expressed through the subscription sent online or by completing the form attached to the online electronic catalog at the address www.parurecollection .com and the subsequent sending of the form itself, always after viewing a web page summarizing the order, printable, which shows the details of the orderer and the order, the price of the goods purchased, the costs of shipping and any additional charges, payment methods and terms, the address where the goods will be delivered, delivery times and exclusion of the right of withdrawal.
4.2 the order confirmation, as displayed in the previous point, will lead the buyer to the online payment page of the product according to the payment method chosen from those indicated on the manufacturer's web page. Payment will take place on a specific line protected by an encryption system and its successful completion will be communicated via email to the buyer.
4.3 when the supplier receives the order and confirmation of payment from the buyer, it sends a confirmation email or displays a printable web page confirming and summarizing the order. in which the data referred to in the previous point are also reported.
4.4 the contract is not considered perfected and effective between the parties in the absence of what is indicated in the previous points.

5) Payment and refund methods

5.1 each payment by the buyer can only be made using one of the methods indicated on the specific web page by the supplier, without any increase being foreseen between the different electronic payment methods.
5.2 the refund will be recognized only and exclusively in the event of failure to deliver the goods within the terms set out in the following art. 6.
5.3 if the items ordered are personalized according to the buyer's choice, the right of withdrawal is excluded, as provided for by the art. 55 n.2 letter c) of the consumer code.
5.4 all communications relating to payments take place on a specific supplier line protected by an encryption system. The supplier guarantees the storage of this information with an additional level of security encryption and in compliance with the provisions of current legislation on the protection of personal data.

6) Delivery times and methods

6.1 the supplier will deliver the products selected and ordered, in the manner chosen by the buyer or indicated on the website at the time of offering the goods, as confirmed in the e-mail referred to in point 4.3.
6.2 dealing with personalized objects and products made to order by the buyer, shipping times may vary from 20 working days to a maximum of 40 working days from the order confirmation date. In the event that the supplier is not able to ship within said deadline but, in any case, within that indicated in the following point, prompt notice will be given via e-mail to the buyer.
6.3 shipping methods, times and costs are clearly indicated and well highlighted at www.parurecollection.com.

7) Prices

7.1 all sales prices of the products displayed and indicated on the website www.almatrendcollection.com are expressed in euros and constitute an offer to the public pursuant to art. 1336 cc 7.2 the sales prices, referred to in the previous point, for Italy include VAT and shipping costs. 7.3 in case of shipment to non-EU countries, the sales prices referred to in point 7.1 include VAT. Shipping costs are highlighted at the time of the order and accepted with the forwarding of the order itself. These shipping costs do not include any taxes, duties, import taxes and customs clearance costs, applicable in the country of destination of the products, where this is different from Italy and will be borne by the customer. 7.4 any taxes, duties, import duties and taxes and customs clearance costs cannot be estimated at the time of the purchase order as customs policies vary considerably from country to country. Buyers are therefore advised to contact their local customs office for further information. 7.5 International customers are considered importers and are therefore required to comply with all legislation and regulations of the country in which they will receive the goods. Deliveries across borders are also subject to any opening and inspection of the products by customs authorities. 7.6 the prices indicated for each of the goods offered to the public are valid until the date indicated in the catalogue.

8) Product availability

8.1 the supplier ensures the processing and fulfillment of orders without delay via the electronic system used. To this end, it indicates, in its electronic catalogue, that each object ordered, purchased and personalized must be specifically produced, also indicating production and shipping times. 8.2 if an object is no longer produced, the supplier will make this known on the page where the request form is filled out. 8.3 the supplier's IT system confirms the registration of the order as soon as possible by sending the user a confirmation by email, pursuant to point 4.3.

9) Limitations of liability

9.1 the supplier assumes no responsibility for disservices attributable to force majeure, in the event he is unable to execute the order within the times established by the contract. 9.2 the supplier cannot be held responsible towards the buyer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet outside of its control or that of its sub-suppliers. 9.3 the supplier will also not be responsible for damages, losses and costs suffered by the buyer following failure to execute the contract for reasons not attributable to him, the buyer having the right to a full refund of the price paid and any additional charges incurred only in the event of non-delivery of the purchased item. 9.4 the supplier assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, upon payment of the purchased products, if he demonstrates that he has adopted all possible precautions based on the best science and experience of the moment and on the basis of ordinary diligence. 9.5 in no case can the buyer be held responsible for delays or misunderstandings in payment if he proves that he has made the payment within the times and methods indicated by the supplier.

10) Liability for defects, proof of damage and compensable damages: the supplier's obligations.

10.1 pursuant to articles. 114 et seq. According to the consumer code, the supplier is responsible for damage caused by defects in the goods sold if he fails to communicate to the injured person, within three months of the request, the identity and domicile of the producer or of the person who supplied him with the goods. .
10.2. The aforementioned request by the injured party must be made in writing and must indicate the product that caused the damage, the place and date of purchase; it must also contain the offer for viewing the product, if it still exists.
10.3 the supplier cannot be held responsible for the consequences resulting from a defective product if the defect is due to the conformity of the product, to a mandatory legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time in which the manufacturer put the product into circulation, did not yet allow the product to be considered defective.
10.4 no compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it.
10.5 in any case the injured party will have to prove the defect, the damage, and the causal connection between the defect and the damage.
10.6 the injured party may request compensation for damages caused by death or personal injury or by the destruction or deterioration of something other than the defective product, provided that it is of a type normally intended for private use or consumption and thus mainly used by the injured party.
10.7 damage to property referred to in art. 123 of the Consumer Code will, however, be compensable only to the extent that it exceeds the sum of three hundred and eighty-seven euros (387 euros).

11) Guarantees and assistance methods

11.1 the supplier is liable for any lack of conformity that occurs within two years of delivery of the goods.
11.2 for the purposes of this contract it is presumed that the consumer goods comply with the contract if, where relevant, the following circumstances coexist: a) they are suitable for the use for which goods of the same type are usually used; b) conform to the description made by the seller and possess the qualities of the goods that the seller presented to the consumer as a sample or model; c) present the usual quality and performance of goods of the same type, which the consumer can reasonably expect, taking into account the nature of the goods and, where appropriate, the public declarations on the specific characteristics of the goods made in this regard by the seller, the manufacturer or his agent or representative, in particular in advertising or on labelling; d) are also suitable for the particular use desired by the consumer and which was brought to the attention of the seller at the time of conclusion of the contract and which the seller also accepted for conclusive facts.
11.3 the buyer loses all rights if he does not report the lack of conformity to the seller within two months from the date on which the defect was discovered. The report is not necessary if the seller has recognized the existence of the defect or has hidden it.
11.4 in any case, unless proven otherwise, it is presumed that the defects of conformity which appear within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of compliance.
11.5 in the event of a lack of conformity, the buyer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is not objectively impossible to satisfy or is excessively burdensome for the supplier pursuant to art. 130, paragraph 4, of the consumer code.
11.6 the request must be sent in writing, by registered mail, to the supplier, who will indicate his willingness to process the request, or the reasons that prevent him from doing so, within seven working days of receipt. In the same communication, where the supplier has accepted the buyer's request, he must indicate the methods of shipping or returning the goods as well as the deadline expected for the return or replacement of the defective goods.
11.7 if the repair and replacement are impossible or excessively burdensome, or the supplier has not repaired or replaced the goods within the deadline referred to in the previous point or, finally, the replacement or repair previously carried out has caused significant inconvenience to the The buyer may request, at his/her choice, an appropriate reduction in the price or termination of the contract. In this case, the buyer must send his request to the supplier, who will indicate his willingness to process it, or the reasons that prevent him from doing so, within seven working days of receipt.
11.8 in the same communication, where the supplier has accepted the buyer's request, he must indicate the proposed price reduction or the methods for returning the defective goods. In such cases it will be the buyer's responsibility to indicate the methods for crediting the sums previously paid to the supplier.

12) Buyer's obligations

12.1 the buyer undertakes to pay the price of the purchased good in the times and ways indicated in the contract.
12.2 the buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract.
12.3 the information contained in this contract has, moreover, already been viewed and accepted by the buyer, who acknowledges it, as this step is made mandatory before the purchase confirmation.

13) Right of withdrawal

If the customer is a "consumer", as defined in article 3 of the consumer code, he is entitled to the rights referred to in the articles. 52 et seq. of the consumer code, as amended by Legislative Decree dated 02/21/2014 n.21, and therefore the right to withdraw from the purchase contract (hereinafter "right of withdrawal") for any reason, without explanation and without any penalty, communicating it to the seller within fourteen (14) days, starting from the day on which the customer or a third party, designated by the customer and other than the carrier, acquires physical possession of the goods.

We remind you that, as required by current legislation, the right of withdrawal is excluded and cannot therefore be exercised if the products you have purchased have been personalized, even with simple engravings, or have been tailor-made for you, on your explicit request when placing the order.

The withdrawal may concern all (total withdrawal) or only part (partial withdrawal) of the Alma trend collection products purchased by the consumer.

The customer who intends to exercise the right of withdrawal must communicate it to Alma trend collection via explicit declaration

The right of withdrawal is subject to the following conditions:

• The returned products must be returned in their entirety and not parts or components of them even in the case of kits;
• The returned products must not have been used, worn, washed or damaged;
• Returned products must be returned in their original packaging (meaning, by this, the packaging of the individual product);
• Returned products must be sent to the seller in a single shipment;

14) withdrawal methods

In case of exercising the right of withdrawal, the customer is required to return the goods within 30 days from the day on which he communicated Alma trend collection one's desire to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The return can be requested by email to almatrendcollection@libero.it , within 30 days of receiving the items.

It is possible to request a refund or an exchange: request a refund if you want the amount spent on the items you want to return to be returned; ask for the coupon if you want to exchange an item. The coupon can also be used immediately by placing an order on the site. The new order will be shipped by Alma trend collection only after receiving the items to be returned.

It is important that you contact customer service via email at almatrendcollection@libero.it to tell us the day on which you want the courier to come to collect the package and the time slot, morning or afternoon.

You will need to place the items to be returned inside a well-sealed and protected box or envelope. The courier will already have the label with our shipping address and the reference of the customer who placed the order, so it is not necessary to write anything on the package.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessories) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Alma trend collection will refund the amount of the products subject to the withdrawal within a maximum period of 30 days, including any shipping costs.

As required by current legislation, to which we refer, Alma trend collection may suspend the reimbursement until receipt of the goods or, at its sole discretion, until the customer demonstrates that he has sent the goods back to Alma trend collection

Second Article 59 of the Consumer Code (containing "exceptions to the right of withdrawal") for distance and off-premises contracts, the right of withdrawal is excluded in the case of " supply of tailor-made or clearly personalized goods " .

 

14) Causes for termination

14.1 the obligations referred to in point 12.1, assumed by the buyer, as well as the guarantee of successful completion of the payment that the buyer makes with the means referred to in the art. 5.1, and also the exact fulfillment of the obligations assumed by the supplier in point 6, are essential, so that by express agreement, the failure to fulfill just one of these obligations, if not determined by fortuitous circumstances or force majeure, will result in the termination of contract law pursuant to art. 1456 cc, without the need for a judicial ruling.

15) Protection of confidentiality and processing of buyer data

15.1 the supplier protects the privacy of its customers and guarantees that the processing of data complies with the provisions of the privacy legislation pursuant to Legislative Decree no. 30 June 2003. 196.
15.2 the personal and fiscal data acquired directly and/or through third parties by the data controller supplier are collected and processed in paper, electronic and telematic form, in relation to the processing methods with the aim of recording the order and activating its compare the procedures for the execution of this contract and the related necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow effective management of commercial relationships to the extent necessary to best carry out the requested service (art. 24, paragraph 1, letter, Legislative Decree No. 196/2003)
15.3 the supplier undertakes to treat the data and information transmitted by the buyer with confidentiality and not to reveal them to unauthorized persons, nor to use them for purposes other than those for which they were collected or to transmit them to third parties. Such data may only be exhibited upon request of the judicial authority or other authorities authorized by law.
15.4 personal data will be communicated, upon signing of a data confidentiality commitment, only to subjects delegated to carry out the activities necessary for the execution of the stipulated contract and communicated exclusively within the scope of this purpose.
15.5 the buyer enjoys the rights referred to in the art. 7 of Legislative Decree 196/03, namely:
of the right to obtain:
a) the updating, rectification or, when interested, integration of the data;
b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed;
c) certification that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which this requirement is proves impossible or involves the use of means that are manifestly disproportionate to the protected right. The interested party also has the right to object, in whole or in part:
i) for legitimate reasons to process personal data concerning him, even if pertinent to the purpose of the collection;
ii) to the processing of personal data concerning him for the purposes of sending advertising or direct sales material or for carrying out market research or commercial communication.
15.6 the communication of personal data by the buyer is a necessary condition for the correct and timely execution of this contract. Otherwise, the buyer's request cannot be processed.
15.7 in any case, the acquired data will be kept for a period of time longer than that necessary for the purposes for which they were collected or subsequently processed. However, their removal will take place safely.
15.8 the owner of the collection and processing of personal data is the supplier, to whom the buyer can address any requests at the company headquarters.
15.9 anything sent to the email address (including electronic) of the center (requests, suggestions, ideas, information, materials, etc.) will not be considered information or data of a confidential nature, must not violate the rights of others and must contain valid information, not harmful to the rights of others and truthful, in any case no responsibility can be attributed to the center for the content of the messages themselves.

16) Method of archiving the contract

16.1 pursuant to art. 12 of Legislative Decree 70/03, the supplier informs the buyer that each order sent is stored in digital/paper form on the server/at the supplier's headquarters according to confidentiality and security criteria.

17) Communications and complaints

17.1 written communications directed to the supplier and any complaints will be considered valid only if sent to the following address: by Alma trend collection with administrative headquarters in via Niccolò Machiavelli 5 Sant'Antimo (NA), or sent by e-mail to the following address almatrendcollection @libero.it the buyer indicates in the registration form his residence or domicile, the telephone number or the e-mail address to which he wishes communications from the supplier to be sent.

18) settlement of disputes

18.1 All disputes arising from this contract will be referred to the chamber of commerce of the Chamber of Commerce, Industry, Crafts and Agriculture of NAPLES and resolved according to the conciliation regulation adopted by it.
18.2 if the parties intend to appeal to the ordinary judicial authority, the competent court is that of the place of residence or elective domicile of the consumer, mandatory pursuant to art. 33, 2nd paragraph, letter u) of Legislative Decree No. 206/2005

19) applicable law and referral

19.1 this contract is governed by Italian law.
19.2 for anything not expressly provided here, the laws applicable to the relationships and cases envisaged in this contract apply, and in particular the art. 5 of the Rome Convention of 1980.
19.3 pursuant to art. 60 of Legislative Decree 206/05, the regulations contained in Part III, Title III, Chapter I of Legislative Decree 206/05 are expressly referred to here.

20) final clause

This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously entered into between the parties and concerning the object of this contract.